Error while Installing ATEasy v10

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Trying to install v10 on Win 10 22H2 but get stuck on "Feature Transfer Error" Feature: Example Files. I've attempted installing on/off domain, installing to C:\, C:\Program Files (x86), D:\, tried "Custom" install removing example files - issue persists. Disabled DEP, disabled AV, checked ACLs, ran SFC, have full admin privs.

Any suggestions appreciated. Thanks in advance.

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Edit: Feature Transfer Error, Access Denied.

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Edit: Feature Transfer Error, Access Denied.

DrATEasy (Ron Y.)
Mission Viejo, CA

Sep 16, 2024
368 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Can you attach screen capture of the setup + error message? so we can see what step is failing.  we have not see this before. Does this happen in one machine or more?

Ronnie

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Edit: Feature Transfer Error, Access Denied.

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Unfortunately I cannot provide any screenshots. Happens to just one, tested on another and install goes through without issue WITH DEP enabled, WITH AV enabled and no exceptions, same version of Windows.

The install kicks off and creates the parent folder and six sub folders including "C:\Program Files (x86)\Examples" with a semi-fully populated directory so it's not like it can't write to it. The issue is the same when I have full ownership of the parent folder (vs TrustedInstaller) so I know it's not ACLs. There is nothing found in EventViewer, it doesn't throw an install log even when I try to do a silent install, the log file is blank.

Back to the install, the progress bar halts maybe 1/3 of the way through and a generic (application) window appears with the Feature Transfer Error, Feature: Example Files, ... I'd have to go back to get the exact verbiage but it doesn't appear to be a Window Installer error, seems application specific.

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Unfortunately I cannot provide any screenshots. Happens to just one, tested on another and install goes through without issue WITH DEP enabled, WITH AV enabled and no exceptions, same version of Windows.

The install kicks off and creates the parent folder and six sub folders including "C:\Program Files (x86)\Examples" with a semi-fully populated directory so it's not like it can't write to it. The issue is the same when I have full ownership of the parent folder (vs TrustedInstaller) so I know it's not ACLs. There is nothing found in EventViewer, it doesn't throw an install log even when I try to do a silent install, the log file is blank.

Back to the install, the progress bar halts maybe 1/3 of the way through and a generic (application) window appears with the Feature Transfer Error, Feature: Example Files, ... I'd have to go back to get the exact verbiage but it doesn't appear to be a Window Installer error, seems application specific.

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Unfortunately I cannot provide any screenshots. Happens to just one, tested on another and install goes through without issue WITH DEP enabled, WITH AV enabled and no exceptions, same version of Windows.

The install kicks off and creates the parent folder and six sub folders including "C:\Program Files (x86)\Examples" with a semi-fully populated directory so it's not like it can't write to it. The issue is the same when I have full ownership of the parent folder (vs TrustedInstaller) so I know it's not ACLs. There is nothing found in EventViewer, it doesn't throw an install log even when I try to do a silent install, the log file is blank.

Back to the install, the progress bar halts maybe 1/3 of the way through and a generic (application) window appears with the Feature Transfer Error, Feature: Example Files, ... I'd have to go back to get the exact verbiage but it doesn't appear to be a Window Installer error, seems application specific.

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Unfortunately I cannot provide any screenshots. Happens to just one, tested on another and install goes through without issue WITH DEP enabled, WITH AV enabled and no exceptions, same version of Windows.

The install kicks off and creates the parent folder and six sub folders including "C:\Program Files (x86)\Examples" with a semi-fully populated directory so it's not like it can't write to it. The issue is the same when I have full ownership of the parent folder (vs TrustedInstaller) so I know it's not ACLs. There is nothing found in EventViewer, it doesn't throw an install log even when I try to do a silent install, the log file is blank.

Back to the install, the progress bar halts maybe 1/3 of the way through and a generic (application) window appears with the Feature Transfer Error, Feature: Example Files, ... I'd have to go back to get the exact verbiage but it doesn't appear to be a Window Installer error, seems application specific.

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

So it may actually be a MS error instead as this is the window that appears with the error information, just a different error.


File Attachment:
 FeatureTransferError.png

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Looks like a possible corrupted installation package, and the error window seems to be related to Microsoft's Foundation Classes libraries. Looking into updating those via an updated installer.

DrATEasy (Ron Y.)
Mission Viejo, CA

Sep 16, 2024
368 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Yes, it looks like it fails on Microsoft component (MFC).

Try download and install the latest ATEasy 10 using this URL:

https://www.marvintest.com/Downloads.aspx?Type=Setup%2fPackage&keywords=&filename=156e&search=download

Ronnie

Jason S.
Penngrove, CA

Sep 16, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Just to clarify, the image submitted was not the actual error. The error I am receiving does not reference MFC but specifically states Feature: Example Files, Component: , File: , Error: Access Denied.

I am restricted to 156.e at the moment but will try a new burned copy and see if that helps. Thanks again!

Jason S.
Penngrove, CA

Sep 17, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Still getting Access Denied.

DrATEasy (Ron Y.)
Mission Viejo, CA

Sep 17, 2024
368 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

We have not seen this issue before. Try to download the setup again also try another machine and see if this is still an issue.

Ronnie

Jason S.
Penngrove, CA

Sep 17, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

I understand this may be unprecedented, I guess what I'm looking for is WHERE the permissions required may be - i.e. is it a registry thing, is it c:\programdata, is it some place that I am missing. The problem I am facing is specific to this one machine. As previously mentioned, I can install on another box just fine. However, they are not interchangeable so I need this one specific instance to work. There are no install logs and no entries in event viewer so any guidance would be appreciated no matter how unprecedented this may be. Thank you in advance.

DrATEasy (Ron Y.)
Mission Viejo, CA

Sep 17, 2024
368 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Try is to install HW 5.0.7.0 on top of what you have it should sets the permission of these folders and than install ATEasy 10 156e. If it does not work, delete C:\Program Files (x86)\ATEasy 10.0\Examples and try to reinstall.

Let me know if that worked,
Ronnie

Jason S.
Penngrove, CA

Sep 17, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

It looks like the highest file version I have is HW 4.9.2.0, will that do?

Jason S.
Penngrove, CA

Sep 17, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Also, after I ack the error it rolls back the install so the C:\Program Files (x86)\ATEasy 10.0\ directory gets ripped by the installer.

DrATEasy (Ron Y.)
Mission Viejo, CA

Sep 17, 2024
368 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

No recommended, Install 5.0.7.0, it is compatible with all ATEasy versions (the older versions have vulnerabilities that was fixed):

https://www.marvintest.com/Search.aspx?Category=Download&SearchType=AllWords&kw=hw.exe

Jason S.
Penngrove, CA

Sep 17, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

I tried 4.9.2.0 while waiting for a reply, received the same error, Access Denied.

Jason S.
Penngrove, CA

Sep 17, 2024
18 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Adding to my list, I've disabled UAC fully, and confirmed there are no policies running for AppLocker or WDAC

DrATEasy (Ron Y.)
Mission Viejo, CA

Sep 17, 2024
368 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Maybe see if Any folder above C:\Program Files (x86)\ATEasy 10.0\ have deny access or read-only permission. Maybe compare it to another machine that works. Also check registry permissions : HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Marvin Test Solutions\ATEasy 10.0

DrATEasy (Ron Y.)
Mission Viejo, CA

Sep 17, 2024
368 Posts

0 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Also check the Windows events logs and see if there is a record of that.

Solution Available
Jason S.
Penngrove, CA

Sep 18, 2024
18 Posts

1 ✔  |  ✗ 0  

Re: Error while Installing ATEasy v10

Had to take ownership of C:\Windows\SysWOW64, installed successfully. Thank you for your assistance.



Please Note
You need to have a M@GIC account to participate in the Forums.
Not yet registered on our website? Click here to register today!

All content, information and opinions presented on the Marvin Test Solutions User Forums are those of the authors of the posts and messages and not Marvin Test Solutions'. All attachments and files are downloaded at your own risk. [Read More]